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Contact Wave Spas Customer Service

How to Reach a Person at Wave Spas

Verified Contact Information

General Info:

  • +44 121 368 1515
warrantyclaims@wavedirect.co.uk
customerfeedback@wavedirect.co.uk
callbackrequest@wavedirect.co.uk
Request a Call Back
customercare@wavespas.com
enquiries@wavedirect.co.uk
marketing@wavespas.com
Marketing Inquiries
technicalenquiries@wavedirect.co.uk

Wave Spas Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Wave Spas Phone Number
+44 121 368 1515
Most Popular Wave Spas Email Address
customercare@wavespas.com
Issue Resolution Rate
Low (5% reported full resolution)
Wave Spas Customer Service Rating
5 out of 5
Overall Customer Sentiment
Mostly satisfied
Contact Method Distribution
87% phone, 13% email
View full overview

How to Contact Wave Spas?

The Wave Spas phone number is +(44) 121-368-1515. Call the support team to learn more about hot tubs, accessories, and furniture, get assistance with your order, or start a return. The Wave Spas customer service members can also help you with website issues, delivery or payment questions, and many other consumer concerns you may have. The Wave Spas customer care team is available Monday through Friday from 8 a.m. to 6 p.m. GMT. Please avoid calling the company on Monday and Wednesday as these are the days with the longest wait times.

Besides calling, there is also an option to contact the company via email. The Wave Spas email address is enquiries@wavedirect.co.uk. If you want to share your feedback, please send it to customerfeedback@wavedirect.co.uk. Customers who want ot submit a warranty claim should send their emails to warrantyclaims@wavedirect.co.uk, and one of the support members will assist. The corporate email for the general consumer support is customercare@wavespas.com, while the technical support team can be reached at technicalenquiries@wavedirect.co.uk.

Customers who prefer addressing their issues online can not only contact the company via email but also send a message via the Wave Spas website. To complete an online form and send the message, press the “Customer Service” button in the bottom left of the screen. As an alternative to sending an email or filling out an inquiry form, consumers can message the company on one of the social media platforms, including Facebook and Instagram. The links to the Wave Spas social media accounts are published at the footer of any website page.

PissedConsumer Club

Contact Information

Wave Spas Website:

Wave Spas Help Center:

Corporate Office Address:

Wave Spas Limited
9-10 Charlotte Square
Newcastle, England NE1 4XF
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 9:00pm


Returns Address:

Care of Wave Direct

The Storage Place 3

312-313 Foster Court

Team Valley Trading Estate

Gateshead

Tyne and Wear

NE11 0NH, UK


Other Location:

US Office

390 N. Broadway, Ste 120

Jericho, NY 11753.

More contact details

How Customers Rate Wave Spas Support?

5.0 / 5
Good

Based on 104 calls to Wave Spas customer support through PissedConsumer.com and 1 survey response.

Total Calls
104
Issues Resolved
5%

Why Customers Call Wave Spas?

Top Reasons of Customers Calls

  • Product/ Service 29%
  • Customer Inquiries & Issues 26%
  • Request for Information 18%
  • Shipping and Delivery 14%
  • Return/ Replace 6%
  • Account 4%
  • Refund 2%
  • Staff 1%

Product/ Service

29%
  • "Faulty heater pump"
  • "Problem with hot tub"
  • "Faulty spa"

Customer Inquiries & Issues

26%
  • "Not happy I have had the most horrendous experience trying to send my control box.bacj .a plain box was sent without bubble wrap tape or stickers .ime taking this to trading standards"
  • "Pissed off customer"
  • "fault"

Request for Information

18%
  • "Not getting any response on email"
  • "No response to email"
  • "Order update"

Shipping and Delivery

14%
  • "Missing parts from order"
  • "Not received accessories after 47 hours"
  • "Missing parts of my order and no response from website and chat bi"

Return/ Replace

6%
  • "Return spa cover"
  • "Find how I replace an air valve which is leaking"
  • "Re discussion with Patric Replacement filter housing inside spars also require male cover clip"

Account

4%
  • "Awaiting a qr code to return faulty spa heater?"
  • "Code error not correcting and overheating"
  • "Pump is code e5"

Refund

2%
  • "Refund"

Staff

1%
  • "Poor service"

Compare Wave Spas Customer Service To

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